If you sent us a communication you would think we were working on 30 hour days. The response times to solving any of the issues brought to us by the readers are part of the proof that we prioritise them.
Coming from a time when content companies were completely focused on their chase for the news and seldom what their readers considered important to keep the loyalty, we learned to always refer to the readers just so we never lose a single reader from causes that could have been resolved through communication.
It has since become very easy for readers to send messages directly to the content teams and management through the portals below. This is the portal from which all issues raised are conveyed to their relevant departments for solutions.
Readers can also get in touch with writers through the content commenting spaces below each article and the writers will surely address any issues with the best solutions possible.